Quality Documentation Consulting
Organizational quality and performance excellence is driven by customer-focused leadership and
teams. One key factor is the existence of effective and efficient methods and processes that are
continually improved and shared throughout all levels of an organization. At K. Friedrichs Consulting, we
understand that appropriate, quality-focused documentation strengthens these activities. Let us help
your organization achieve overall performance excellence.
Expertise:
Organizational quality and performance excellence is driven by customer-focused leadership and
teams. One key factor is the existence of effective and efficient methods and processes that are
continually improved and shared throughout all levels of an organization. At K. Friedrichs Consulting, we
understand that appropriate, quality-focused documentation strengthens these activities. Let us help
your organization achieve overall performance excellence.
- Quality recognition application and consulting (such as CAPE-Baldrige Award and Magnet
Recognition programs) - Document management and control consulting
- Quality systems documentation consulting (such as FDA Quality System Regulations (QSR) and
ISO-9000) - Policies and procedures analysis and documentation
- Performance improvement analysis, facilitation, planning, and documentation
- Quality training program development and deployment
Expertise:
- Participated in the compiling, analyzing, writing, and editing of California Awards for
Performance Excellence (CAPE) ™ (state program) and Malcolm Baldrige National Quality
Award application for Sharp HealthCare (2008 National Winner). - Certified as an Examiner, Baldrige and California Awards for Performance Excellence™
Board, 2005 and 2006. - Managed application process for Magnet Recognition Program® for Sharp Grossmont Hospital
and Sharp Memorial Hospital, resulting in award of Magnet status for both facilities. - Managed team of educators in the submittal and subsequent site assessment for Western
Association of Schools and Colleges (WASC) accreditation resulting in the highest year
accreditation assignment. - Conceptualized and documented company processes for company’s quality system for FDA QSR
and ISO-9000 compliance.
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